STORE POLICY
Cosmix Coffee
At Cosmix Coffee, every detail is intentional—from the way our coffee is blended to the way it reaches you. Our store policies are designed to ensure clarity, trust, and an elevated customer experience
Product Authenticity and Quality
All Cosmix Coffee products are crafted in limited, carefully controlled batches using premium ingredients. Due to the artisanal and consumable nature of our products:
-
Slight variations in aroma, color, or taste may occur and are part of the natural character of specialty coffee.
-
Product visuals on our website and social platforms are for illustrative purposes; packaging details may vary slightly between editions.
Ordering & Availability
-
All products are offered subject to availability.
-
Limited editions, collaborations, and personalized collections are produced in small quantities and may not be restocked once sold out.
-
Cosmix reserves the right to limit quantities per order to ensure fair access to exclusive releases
Personalization & Custom Collections
Personalized coffee selections and curated collections are prepared specifically for each order.
-
Once confirmed, personalized orders cannot be modified, cancelled, or returned, except in the case of defects or fulfillment errors.
-
Please review personalization details carefully before completing your purchase
Shipping & Delivery
-
Delivery timelines are estimates and may vary based on destination, customs clearance, or external factors beyond our control.
-
Cosmix is not responsible for delays caused by courier services, customs authorities, or incorrect delivery details provided at checkout
Returns & Refunds
Due to hygiene and food safety regulations:
-
We do not accept returns or exchanges on opened or consumed products.
-
In the rare event of a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photographic evidence.
-
Approved refunds or replacements will be processed in accordance with our Shipping & Returns Policy.
Use Of Products
-
Cosmix Coffee products are intended for personal consumption or gifting only.
-
Resale, repackaging, or commercial use without prior written approval from Cosmix is strictly prohibited.
-
Hotel, corporate, and hospitality partnerships must be governed by a separate commercial agreement.
Pricing & Payments
-
All prices are listed in the applicable local currency and include any stated taxes unless otherwise specified.
-
Prices may change without prior notice, particularly for limited editions or collaborations.
-
We accept secure online payments via approved payment gateways displayed at checkout
Intellectual Property
-
All content associated with Cosmix Coffee—including branding, designs, illustrations, packaging, photography, and written materials—is the exclusive property of Cosmix.
-
Unauthorized use, reproduction, or distribution is not permitted.
Policy Updates
-
Cosmix reserves the right to update or amend this Store Policy at any time. Any changes will take effect immediately upon publication on our website.
For questions related to orders, products, or policies, please contact: